Quick answers to the most common questions about PreSet Promo. Pick a topic, then click a question.
Getting started
Is there a free trial?
Yes — 14 days. (It unlocks once your store is on a paid Shopify plan.)
Does it edit my theme code?
No. It runs through Shopify's App embed. You enable it once in the theme editor; nothing is written into your theme files, and disabling it cleanly removes everything.
Does it work with my theme?
Yes — any Shopify theme. The banner sits at the top of your storefront and the cart bar appears in your theme's own cart. If the cart bar doesn't appear on an unusual theme, contact support and we'll take a look.
Will it slow down my store?
No. The banner is painted in the page's first frame so it doesn't cause layout jumps, and the script is tiny and loads in the background at low priority. On a store with no active campaign, it loads essentially nothing.
Discounts & codes
Do my shoppers need a discount code?
No. PreSet Promo creates automatic discounts, so the sale price applies at checkout with nothing to type. (A Festive/announcement campaign can optionally display a code you made in Shopify, if you want one for social or email.)
Can I use my own Shopify discount codes with it?
Yes. Make the code in Shopify's discount editor, then create a Festive/announcement campaign to display it. PreSet Promo shows the code as a copyable chip; it doesn't create or manage the code itself.
Will it clash with my other discounts?
It follows Shopify's combination rules. Your campaign's own percentage never stacks on itself, a sale + free shipping + gift combine as intended, and if a shopper has a worse code than your live sale, Shopify keeps the better one. See "How discounts combine".
Running campaigns
Can I run more than one promotion at once?
Yes — your plan sets how many can be live at the same time (1 on Core, 2 on Power, 3 on Elite). Extra overlapping campaigns wait in a Queue and go live automatically as slots free up.
Why does my campaign say "Queued"?
Because you have more overlapping campaigns than your plan runs live at once. A queued campaign shows no banner and no discount until a live one ends — then it promotes on its own. To run it now, change its dates so it doesn't overlap, or upgrade your plan.
What happens when a campaign ends?
The banner disappears and the discount is removed automatically. Optionally, a consolation offer can run for a few days afterward.
Can I schedule campaigns in advance?
Yes. Set a future start date, and use the Calendar and (on Elite) the Campaign Planner to lay out a whole season or year.
Data & privacy
How is revenue attributed to a campaign?
On Power and Elite, PreSet Promo reads new orders (via Shopify's order webhook) and credits an order to the campaign whose discount actually applied to it. It stores the order's ID, discounted products, quantities, and amounts — not customer names, emails, or addresses.
What data does PreSet Promo collect?
Only what it needs to run your promotions and show you results: your store settings, the campaigns you create, anonymous storefront engagement (banner views, add-to-cart clicks), and — on Power/Elite — order totals for revenue attribution. It never stores shopper names, emails, IP addresses, or payment details, and it never sells your data. See the Privacy Policy.
Does it support international stores and multiple currencies?
Yes. Prices display in the shopper's local currency, and you can target campaigns by country based on your Shopify Markets.
Account
How do I remove PreSet Promo?
Uninstall it from your Shopify admin. Its banner and features stop, the discounts it created are cleaned up, and all its data is deleted.
I need help.
Email support@pretechpark.com — we're happy to help.