REFUND POLICY
Last updated: July 01, 2026
This Refund Policy explains how refunds and cancellations work for the design, development, and related services ("Services") provided by PreTech Park ("PreTech Park", "we", "us", "our"), based in Dhaka, Bangladesh. It should be read together with our Terms of Service. Where you have a separate written agreement, proposal, quotation, or statement of work with us (an "Engagement Agreement"), that agreement governs refunds for that project and controls if it conflicts with this policy.
1. Nature of our Services
We provide custom, project-based professional services — such as Shopify app development, theme design and development, backend configuration, and store setup. Because this work is bespoke and is reserved and delivered specifically for you, refunds are handled differently than for off-the-shelf products.
2. Deposits and payments
Many engagements require a deposit or an upfront payment before work begins. A deposit reserves our time and covers onboarding, planning, and initial work. Unless your Engagement Agreement states otherwise, deposits are non-refundable once we have begun work on your project. Remaining fees are invoiced according to the schedule set out in your Engagement Agreement.
3. Cancellations before work begins
If you cancel a project after payment but before we have started work, you may request a refund of amounts paid, less any non-recoverable costs we have already incurred on your behalf (for example, third-party purchases or scheduling costs). Please tell us as soon as possible so we can minimize any such costs.
4. Cancellations after work has begun
If you cancel a project after work has started, fees for work already performed, milestones already delivered, and time already spent are non-refundable. Where you have prepaid for work not yet performed, we will refund the unused portion at our reasonable discretion, less any non-recoverable costs. We will provide a summary of work completed on request.
5. Completed and delivered work
Fees for Services that have been completed, delivered, or accepted are non-refundable. Requests for changes after delivery are treated as new or additional work and may be subject to further fees, as agreed.
6. Items that are always non-refundable
- Third-party costs paid on your behalf or required for the project — for example, paid themes, apps, plugins, fonts, stock assets, domains, hosting, or subscriptions.
- Rush or expedited-delivery fees, once the work has been scheduled or performed.
- Time already spent on consultations, discovery, planning, or completed milestones.
7. Retainers and recurring services
For retainers, maintenance, or other recurring arrangements, you may cancel with the notice period stated in your Engagement Agreement. Fees for the current billing period are generally non-refundable, and cancellation takes effect at the end of that period unless we agree otherwise.
8. Our right to cancel
If we are unable to complete a project — or if we end an engagement for reasons within our control and not caused by your breach — we will refund amounts you have paid for work we have not performed. We are not responsible for delays or non-performance caused by factors outside our reasonable control, including your delay in providing content, access, approvals, or payment.
9. Our applications and Shopify billing
Our published applications (for example, PreFit Pro) are billed separately through Shopify's Billing API and are governed by their own terms — see the PreFit Pro Terms of Service. Subscription fees for those apps are handled under those terms and Shopify's billing rules, and are not covered by this Services Refund Policy. This policy also does not apply to any purchases made through Shopify's checkout, which are governed by the store's checkout policies.
10. How to request a refund
To request a refund or cancel a project, email us at support@pretechpark.com with your name, the project or invoice details, and the reason for your request. We aim to acknowledge refund requests within a few business days and to resolve them promptly and fairly. Approved refunds are issued using the original payment method where possible.
11. Chargebacks
If you have a concern about a payment, please contact us first so we can try to resolve it. Initiating a chargeback without giving us a chance to help may delay resolution and, where a chargeback is made in bad faith for work properly performed, we reserve our rights under the Engagement Agreement and applicable law.
12. Your statutory rights
Nothing in this policy limits any non-waivable rights you may have under the mandatory consumer-protection laws of your place of residence.
13. Changes to this policy
We may update this Refund Policy from time to time. We will revise the "Last updated" date above and, for material changes, provide notice through the Site or by other reasonable means. The policy in effect when your Engagement Agreement is entered into applies to that engagement.
14. Contact us
PreTech Park
Rupali-9B/6, Lake City Concord, Khilkhet, Dhaka 1229, Bangladesh
Email: support@pretechpark.com
Website: https://pretechpark.com