Questions, answered.
Everything about working with PreTech Park — services, pricing, refunds, privacy, and our apps. Pick a topic.
We're a senior Shopify studio. We build custom apps, themes, backend configuration, automations, migrations, and conversion work — for brands that have outgrown templates and rented plugins.
Brands worldwide that need real engineering rather than another template. Small senior team, direct line to the people who actually build your store.
Send a brief through Start a Project. We reply within one business day, scope the work, and share a clear quote before anything begins.
It depends on scope — we give you a realistic timeline with your quote. Most focused builds land in weeks, not months.
Yes. Our Maintenance and Technical Support keeps a senior team on call with proactive monitoring and priority engineering time. See Services.
Every project is quoted to scope — you get a clear, fixed price up front, not a surprise hourly bill.
Typically a deposit to reserve the work, then milestone payments. Billing runs through Shopify or a trusted processor — we never see or store your card details.
Yes. A deposit reserves our time and covers planning and initial work before we begin.
Because the work is custom and reserved for you, deposits are non-refundable once work begins, and completed milestones aren't refundable. Full details are in our Refund Policy.
Yes. You pay for work completed to that point; any prepaid, unused work is refunded at our reasonable discretion, less non-recoverable costs.
Paid themes, apps, fonts, domains, or hosting purchased for your project are non-refundable.
We collect only what's needed to respond and deliver. We don't sell data or use it for advertising. See our Privacy Policy.
Only functional cookies (via Shopify) and, where enabled, analytics to improve the site. See our Cookie Policy.
Ownership of deliverables is set in your project agreement — typically you own the final work we build for you.
Our flagship app — Year / Make / Model fitment for Shopify, so shoppers filter your catalog to the parts that fit their exact vehicle. See the Apps page.
Yes. Apps like PreFit Pro are billed through Shopify and governed by their own terms and privacy policy — see the PreFit Pro Terms and Privacy.
Often, yes — our Automation and Custom Solutions service replaces recurring app subscriptions with code you own.