FAQ's

FREQUENTLY ASKED QUESTIONS(And answers)

We work immensely around the clock to meet all project deadlines. Once all requested information has been received, we start the process immediately. It is recommended that you provide all the necessary information on time so has to avoid project delay. However, if there is a technical error on our part we will notify you in order to request approval to extend your project deadline.

You can change the services of the item ordered by contacting us via Contact Us page as long as it is not started or completed. For the ready-made store, you cannot change after the transfer is completed. 

Yes, you may remove the item from your order and request a refund before we start working on your project. Please Contact Us  as soon as possible. If the project is in construction phase then hourly rate will be deducted. 

A dedicated team will be assigned to your project and they will keep in constant touch with you over email and chat. Moreover they will be sending you updates on the task completed so you can monitor and check the progress at all times.

Simple, please email us your comments and we will rework for free unless you have a smile on your face. But make sure to submit your requirements clearly before we begin.

We will send you an invoice along with a payment request so you can make the payment. SSL Encrypted 100% secure payment with Payoneer.

PreTech Park has comprehensive security policy in place which avoids any theft / loss of your precious data. In addition to this, we will be glad to sign a confidentiality agreement. For more, please visit our PRIVACY POLICY and TERMS OF SERVICE.

If you do not receive your order as described or asper your requirements, please contact us. We are always happy to help. If you have any issue with your order, depending on the nature of these issues, we will fully or partially refund on your method of payment.

 ****Please note, after 7 days from project delivered,  unfortunately, we cannot offer any refund.***

Please visit our REFUND POLICY.

Hit the Message us button in the lower-right corner of the screen, or email us through our contact page and we'll be happy to answer!