A complete FAQ for merchants using PreFit Pro (Year / Make / Model fitment for Shopify). Pick a topic, then click a question.
Getting started
What does PreFit Pro do?
PreFit Pro lets auto-parts (and any fitment-based) stores attach vehicle compatibility data — Year, Make, Model, and optionally Submodel/Engine, or wheel/tire specs — to their products. Shoppers pick their vehicle once and instantly see which products fit via a dedicated results page of only compatible products, and get a "fits / doesn't fit" answer on product pages.
Do I need any coding or a developer?
No. Everything is done from the app's admin and Shopify's theme editor (drag-and-drop blocks/sections). No theme code editing is required.
Which Shopify themes are supported?
All Online Store 2.0 themes. The widgets render in an isolated container (Shadow DOM) so your theme's styles won't break them, and they've been tested across many popular themes (Dawn, Horizon, Refresh, Craft, Sense, Prestige, Impulse, Motion, Empire, Turbo, Roadster, Automobile, Drive, Swift, and more).
How do shoppers actually use it?
Three storefront pieces work together: the YMM Search widget, the Fitment Checker on product pages, and My Garage (Advanced) for saved vehicles.
Add widgets to theme
How do I add the widgets?
In Shopify admin go to Online Store > Themes > Customize. Add the PreFit Pro blocks/sections, then Save. The My Garage app embed is enabled under Theme settings > App embeds.
The Fitment Checker won't appear on my product page (e.g., Turbo). Why?
Some themes don't allow app blocks nested inside their product section. On those themes, add the Fitment Checker as a SECTION (via "Add section") instead of a nested block.
A widget isn't showing at all. What should I check?
- Confirm you added the block/section and clicked Save.
- For My Garage, confirm the app embed is ON.
- Make sure vehicles are selected and products mapped.
- Give it a minute — option lists are cached briefly.
Will the widgets clash with my theme's design?
No. They render in an isolated container (Shadow DOM), so your theme's CSS can't leak in and theirs can't leak out. You control colors, fonts, and labels from the app.
Vehicle database
What is Database Setup?
Where you choose which Years, Makes, Models, Vehicle Types, and Engines (and wheel/tire specs) appear in your widgets. PreFit Pro ships with 600+ makes and thousands of models.
Do I have to select every make and model manually?
Only the ones you want shoppers to see. Use the POPULAR filter to enable common makes quickly. If you import a product-to-vehicle CSV, those vehicles are enabled automatically.
A make or model I need isn't in the catalog. Can I add it?
Yes — you can add custom makes/models, and custom entries are always kept across app updates.
What's the difference between the database and mapping?
The Vehicle Database is the list of vehicles shoppers can choose from; Product Mapping is which of your products fit which vehicles. You need both.
Product mapping
How do I map products to vehicles?
Product Mapping has four modes: Vehicle → Product, Product → Vehicle, Bulk, and Manage.
What is a Universal product?
A product marked Universal fits all vehicles (e.g., a cleaning cloth). It always passes the fitment check.
Can I map different fitments to different variants?
Yes — per-variant vehicle mapping is available on the Advanced plan (Product → Vehicle, then turn on Map by variant).
How do wheels and tires work?
For wheels and tires the SIZE is the fitment (diameter, width, bolt pattern, etc.), so there's no vehicle validation — you set specs and shoppers search by size.
My Smart Bar Wheels/Tires finder shows products in one search mode but not the other — why?
Smart Bar's "Search by Size" and "Search by Vehicle" modes use different data — size specs vs vehicle fitments — so each wheel/tire product needs both to appear in both modes. See Troubleshooting → "Smart Bar (Wheels & Tires): Search by Size vs Search by Vehicle" for the full setup.
What are Parts / Battery categories?
You can tag products by category (e.g., Battery) so category-specific widgets filter correctly. There's also an optional "All years" search for Parts/Battery widgets.
I added a product tag but my widget's "Limit to product tag" filter isn't working. Why?
The filter uses the tags stored when you mapped each product, not its live tags. If you tagged a product afterward, go to Product Mapping → Manage Mappings → Refresh product tags to update the stored tags. (The tag must already exist on the product in Shopify.)
What does "Refresh product tags" do?
It re-reads every mapped product's current Shopify tags and updates what the storefront widget filters on. Use it whenever you add or change product tags after mapping — no re-import needed.
I added a wheel/tire size in Database Setup but it's not in the widget. Why?
The Wheels/Tires finder only shows sizes that have at least one mapped product, so shoppers never hit a "no results" dead-end. Map a product to that size (Product Mapping) and it appears automatically.
How do the Wheels/Tires size dropdowns decide what to show?
They cascade to your real inventory — each dimension narrows to the values that co-occur on an actual mapped product for what's already been selected. So every combination a shopper can pick returns products.
CSV import / export
Can I import my fitment data via CSV?
Yes — CSV import/export is available on the Advanced plan. The importer is chunked, so large files upload without timeouts.
Does importing a CSV save me setup time?
Yes. Importing a product-to-vehicle CSV automatically enables the vehicles in your file, so you can skip manual Database Setup.
Can I export my data?
Yes, CSV export is available on Advanced — useful for backups and migration.
Widgets & customization
Can I change how the widgets look?
Yes. Choose from multiple styles (10 on Growth, 15 on Advanced) and customize colors, fonts, labels, and button text.
Can I rename the dropdown labels (Year / Make / Model)?
Yes — you can rename the field labels (for example, "Make" to "Series").
Are the widgets mobile-friendly?
Yes. All styles use a consistent, tested mobile layout.
Features by plan
What is My Garage?
My Garage lets shoppers save one or more vehicles and reuse them across your store; saved vehicles persist for logged-in customers across devices. Advanced plan.
What is Cart Validation?
Cart Validation warns shoppers at the cart if an item doesn't fit their selected vehicle. Advanced plan; works with page, drawer, and popup carts.
What are Compatible alternatives?
When a product doesn't fit, the app can suggest compatible alternative products that do fit. Advanced plan.
What are automatic order notes?
On Advanced, the app can attach the shopper's selected vehicle to the order as a note.
What analytics do I get?
Searches, match rate, top vehicles/products, and actionable failed searches. Advanced adds a store-performance score, fitment-assisted revenue, and Actionable Insights.
Plans, pricing & billing
What are the plans and prices?
- Growth — US$25/mo (or US$270/yr): unlimited fitments, bulk mapping, Universal products, remember-vehicle, analytics, 10 widget styles.
- Advanced — US$75/mo (or US$810/yr): everything in Growth, plus cart validation, compatible alternatives, My Garage, per-variant mapping, order notes, CSV import/export, Actionable Insights, 15 widget styles, priority support.
Yearly plans save about 10%. There is no free tier.
Is there a free trial?
Yes, a 14-day free trial. Development and partner stores can test free.
How does billing work? Do you see my card?
All billing is handled by Shopify (Shopify Billing API) and appears on your Shopify invoice. We never see or store your card details.
Can I upgrade, downgrade, or cancel anytime?
Yes — manage your plan from the Plan page. Uninstalling cancels the subscription.
Do you offer refunds?
Fees are generally non-refundable except where required by law. Use the 14-day trial to evaluate first.
Performance, data & privacy
Will PreFit Pro slow down my store?
No — the widget is lightweight and deferred, assets are minified and split, and option lists/fitment checks are cached.
Why don't my changes show immediately?
Option lists are cached for about two minutes for speed. If a fitment status looks stale, use Resync storefront statuses.
Is PreFit Pro GDPR compliant? What data do you collect?
Yes. We collect only what's needed to run the app; shopper vehicle selections tie to an anonymous token (and a customer ID only when logged in). We don't collect shopper names/emails/addresses for the core widgets, don't sell data, and don't use it for ads or AI training.
What happens to my data if I uninstall?
Your shop data is deleted on Shopify's uninstall webhook and again on the shop-redact webhook. Customer data requests and erasure are honored automatically.
Updates & maintenance
Do I need to update the app?
No. PreFit Pro is a hosted app — improvements and catalog additions reach your store automatically.
When you add new makes/models, do they appear automatically?
New catalog makes/models appear as OPTIONS in Database Setup, with your existing selections untouched. They aren't auto-enabled on your storefront — select them and Save to show them.